Terms of Service

2.1 Acceptance

By creating an account, accessing the Service, or clicking "I Agree," you accept these Terms. If you are accepting on behalf of an organization, you represent and warrant that you have authority to bind that organization.

2.2 Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via:

• Email to your registered address (at least 30 days prior)
• Prominent notice on our website
• In-app notification

Continued use of the Service after the effective date of changes constitutes acceptance.

2.3 Modifications to Service

We may modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation.

3.1 Account Creation

To use the Service, you must:

• Provide accurate, current, and complete registration information
• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable law

3.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to maintain account security.

3.3 Account Suspension

We reserve the right to suspend or terminate your account immediately, without notice, if we determine (in our sole discretion) that you have violated these Terms, engaged in fraudulent activity, or pose a security risk.

4.1 Description

Aditum Data provides a no-code ETL platform for industrial operational technology (OT) data pipelines, enabling users to:

• Connect to industrial data sources (OPC UA, Modbus, MQTT, databases, APIs, etc.)
• Build and configure data transformation pipelines
• Monitor and manage data flow
• Deploy pipelines in cloud or on-premise environments

4.2 Service Limitations

The Service is provided for general business data integration purposes. The Service is NOT:

• Designed, certified, or warranted for use in safety-critical systems
• Suitable for nuclear facilities, aircraft navigation, medical devices, life support systems, or any application where failure could result in death, personal injury, or environmental damage
• A substitute for professional industrial control systems or safety instrumented systems
• Guaranteed to be error-free, uninterrupted, or secure

4.3 Beta Features

We may offer beta, preview, or experimental features. These are provided "AS IS" with no warranties, and may be modified or discontinued at any time without notice. Use of beta features is at your own risk.

5.1 Free Tier

We offer a free tier with usage limits (currently 100,000 records per month). Free tier:

• May be modified or discontinued at any time
• Includes no service level guarantees
• May have additional feature restrictions
• Does not include technical support beyond self-service documentation

5.2 Paid Subscriptions

Paid plans are billed monthly or annually based on your selected plan. By subscribing, you agree to:

• Pay all fees when due
• Provide valid payment information
• Authorize automatic recurring charges
• Pay for usage overages as specified in your plan

5.3 Payment Processing

Payments are processed by our third-party payment provider (currently Paddle). By subscribing, you also agree to the payment provider's terms. We are not responsible for payment processing errors, delays, or failures.

5.4 Pricing Changes

We may change pricing at any time with 30 days' advance notice. Changes apply to new subscriptions immediately and existing subscriptions at the next renewal.

5.5 Taxes

All fees are exclusive of taxes. You are responsible for all sales, use, value-added (VAT), goods and services, and other taxes or duties imposed by any jurisdiction (except taxes based on our net income). If we are required to collect or remit taxes, they will be added to your invoice.

5.6 Refunds

All fees are non-refundable except:

• As explicitly provided in your Enterprise Agreement
• As required by applicable law
• In case of Service unavailability exceeding the Service Level Agreement (if applicable)

5.7 Cancellation

You may cancel at any time. Upon cancellation:

• Access continues until the end of your current billing period
• No refunds are provided for partial periods
• You must export your data before termination
• We may delete your account data after termination

6.1 Permitted Use

You may use the Service only for lawful business purposes in compliance with these Terms and all applicable laws.

6.2 Prohibited Activities

You agree NOT to:

• Use the Service for any unlawful purpose or violate any law or regulation
• Infringe any intellectual property or other proprietary rights
• Attempt to gain unauthorized access to the Service, other accounts, or systems
• Probe, scan, or test vulnerabilities without written authorization
• Breach or circumvent security or authentication measures
• Interfere with or disrupt the Service, servers, or networks
• Introduce viruses, malware, or malicious code
• Reverse engineer, decompile, or disassemble any software
• Resell, redistribute, or sublicense the Service without authorization
• Use the Service to compete with us or develop competing products
• Transmit unsolicited advertising, spam, or promotional materials
• Impersonate any person or entity

6.3 Consequences of Violation

Violation of these restrictions may result in:

• Immediate termination of your account
• Legal action and liability for damages
• Reporting to law enforcement
• Permanent ban from the Service

7.1 Your Data Ownership

You retain all rights, title, and interest in Customer Data. We claim no ownership or intellectual property rights in your data.

7.2 License to Process Your Data

You grant us a limited, non-exclusive license to process Customer Data solely to:

• Provide and operate the Service
• Perform technical support and troubleshooting
• Improve the Service (using anonymized, aggregated data)
• Comply with legal obligations

7.3 Data Processing and Privacy

7.4 GDPR Compliance (EEA Customers)

For customers in the European Economic Area (EEA), Switzerland, or UK:

• We act as a data processor, and you are the data controller
• Our Data Processing Addendum (DPA) applies and is incorporated by reference
• DPA is available upon request
• We process personal data only on your documented instructions
• We implement appropriate technical and organizational security measures
• We notify you of data breaches as required by law

7.5 On-Premise Deployments

For self-hosted deployments:

• Customer Data remains entirely within your infrastructure
• We do not have access to your pipeline data
• Only anonymized usage metadata is transmitted to us for billing and analytics

You are solely responsible for security of your deployment environment, access controls, backup and disaster recovery, and compliance with industry regulations.

7.6 Data Security

We implement commercially reasonable security measures, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Access controls and authentication
• Regular security assessments
• Incident response procedures

However, no security system is impenetrable. We cannot guarantee absolute security.

7.7 Data Retention

• Pipeline execution logs and metadata: Retained for 90 days
• Account data: Retained until account deletion
• Upon account deletion: Data is removed within 30 days (except as required by law)

8.1 Our Intellectual Property

8.2 Your License to Use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works
• Reverse engineer or decompile
• Remove proprietary notices
• Resell or redistribute the Service

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without obligation or compensation to you.

9.1 Uptime Target

We strive to maintain 99.9% uptime for cloud-hosted services, measured monthly. This is a target, not a guarantee (unless specified in your Enterprise Agreement). Scheduled maintenance and Force Majeure events are excluded from uptime calculations.

9.2 Support

Support is provided based on your subscription tier:

• Free Tier: Self-service documentation only, no guaranteed response time
• Paid Tiers: Email support during business hours
• Enterprise: Priority support with defined SLAs, as specified in your Enterprise Agreement

15.1 Termination by You

You may terminate at any time by canceling your subscription through account settings or contacting support.

15.2 Termination by Us

We may terminate or suspend your access immediately, without notice, if:

• You violate these Terms
• Your account is inactive for 12+ months
• Payment is overdue by 30+ days
• We determine continued access poses a security or legal risk
• We cease operating the Service

15.3 Effect of Termination

Upon termination:

• Your right to access the Service ceases immediately
• All licenses granted to you are revoked
• You lose access to Customer Data (export before termination)
• We may delete your account and data after 30 days
• Accrued obligations survive (payment, indemnification, confidentiality)
• No refunds for early termination (except as required by law)

16.1 Governing Law

These Terms are governed by the laws of the Principality of Andorra, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

16.2 Jurisdiction

Any legal action arising from these Terms shall be brought exclusively in the courts of Andorra la Vella, Principality of Andorra. You irrevocably consent to the jurisdiction and venue of such courts.

16.3 Arbitration

For claims exceeding EUR €20,000, either party may elect binding arbitration under the rules of the International Chamber of Commerce (ICC):

• Arbitration will be conducted in English
• Seat of arbitration: Andorra la Vella, Andorra
• Arbitration award is final and binding

16.4 Class Action Waiver

Disputes will be resolved on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding.

16.5 Time Limit for Claims

Any claim arising from these Terms must be brought within one (1) year of the date the cause of action arose.

17.1 Entire Agreement

These Terms, our Privacy Policy, and any applicable Order Form constitute the entire agreement between you and us regarding the Service.

17.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full force.

17.3 Assignment

You may not assign these Terms without our prior written consent. We may assign without restriction.

17.4 Force Majeure

We are not liable for failure or delay due to causes beyond our reasonable control, including:

• Acts of God, war, terrorism, or civil unrest
• Government actions or regulations
• Internet or telecommunications failures
• Cyberattacks affecting third-party infrastructure
• Pandemics or public health emergencies

17.5 Notices

Notices to you may be sent via email or in-app notification.

Notices to us must be sent to: legal@aditumdata.com

17.6 Language

These Terms are written in English. In case of conflict with any translation, the English version prevails.

18.1 European Union / EEA / UK

For customers in the EU, EEA, or UK:

• Consumer rights under EU law apply and cannot be waived
• Liability limitations do not apply where excluded by EU law
• GDPR applies as described in Section 7.4
• EU Standard Contractual Clauses apply to international data transfers

18.2 Other Jurisdictions

If any provision is prohibited or unenforceable in your jurisdiction, that provision will be limited or eliminated to the minimum extent necessary.